Customer Service Representative (Call Center)

Location: Bloomfield Hills, MI

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level


Integra Partners is a leading, tech-enabled, healthcare benefit management company focused on community-based care. Integra has a core competency in Durable Medical Equipment (DME), Orthotics and Prosthetics (O&P), and works with providers and health plans to facilitate care for hundreds of thousands of patients each year.  We have experienced rapid growth with no slowdown in sight.

Our leadership team is amazing and focused on what really matters to our business - every employee, every experience, and every customer. With the right people, success is unbounded. This is a truly unique opportunity to take a position with a great company, surrounded by an awesome team.

In 2015, Integra’s management and Tufts Health Plan of Massachusetts acquired the business. Tufts Health Plan is one of the country’s leading, 5-star, private health plans providing healthcare to individuals and employer groups. Integra now operates as a separate financial investment and subsidiary of Tufts Health Plan with a separate board of directors and governance structure. Integra is an innovative and exciting company, with an entrepreneurial culture focused on teamwork and everyday excellence.


Our Call Center Customer Service Representatives are usually the first point of contact for our patients, health plans, and providers.  In addition, our Call Center Customer Service team is responsible for managing a large volume of important documents that help our business run smoothly.  We want to WOW our constituents with great customer care and are looking for candidates that strive to deliver the best service experience in everything they do.


  • Managing patient, health plan or healthcare providers needs by telephone or email
  • Routing health plan representatives and providers to appropriate internal resources
  • Handle and resolving customer questions and/or issues
  • Routing fax and mail correspondence to appropriate resource
  • Answering on average 50 – 60 calls per day
  • Maintaining a 90% or higher quality assurance score on calls 
  • Keeping all email turnaround time to one (1) day or less


  • High school diploma required
  • Exceptional communication skills – verbal and written / English or Spanish fluency (verbal and written) is a must
  • Computer skills – Microsoft Word, Excel and ability to type 45 wpm
  • Highly detail oriented with an emphasis on accuracy
  • Maintains an attitude of responsibility, ownership and accountability
  • High energy and passion
  • Customer / Client Focused
  • Have a pleasant telephone personality
  • Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Passion for your work and the mission of the company
  • Motivated and able to work independently within a fast paced, team environment
  • Prior experience in a call center preferred
  • Healthcare / DME O&P experience preferred
  • Must follow policies regarding attendance and punctuality
  • Ability to work overtime as required


  • Competitive compensation with bonus opportunity
  • 401(k) eligibility
  • Medical, Vision, Dental Benefits
  • Monday – Friday schedule
  • Paid Time Off (PTO); able to start using acquired time 90 days after hire
  • Collaborative and engaging office environment
  • Opportunity to be a key member of a rapidly growing company
  • Company sponsored events (holiday parties, sporting events, team building activities)
  • Company and department specific trainings


It is the policy of Integra Partners to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Integra Partners will provide reasonable accommodations for qualified individuals with disabilities.

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