Product and Implementation Manager

Location: New York, NY

Department: IT & Product

Type: Full Time

Min. Experience: Mid Level

The Company

Integra Partners is a leading, tech-enabled, healthcare benefit management company focused on community-based care. Integra has a core competency in Durable Medical Equipment (DME), Orthotics and Prosthetics (O&P), and works with providers and health plans to facilitate care for hundreds of thousands of patients each year.  We have experienced rapid growth with no slowdown in sight.

Our leadership team is amazing ( and focused on what really matters to our business - every employee, every experience, and every customer. With the right people, success is unbounded. This is a truly unique opportunity to take a position with a great company, surrounded by an awesome team.

In 2015, Integra’s management and Tufts Health Plan of Massachusetts acquired the business. Tufts Health Plan is one of the country’s leading, 5-star, private health plans providing healthcare to individuals and employer groups. Integra now operates as a separate financial investment and subsidiary of Tufts Health Plan with a separate board of directors and governance structure. Integra is an innovative and exciting company, with an entrepreneurial culture focused on teamwork and everyday excellence.

The Position

Integra is looking for an experienced Product/Implementation Manager with strong process analysis skills and the ability to lead and influence at all levels of the organization in order to consistently achieve practical project outcomes. This is a great opportunity for someone looking to help a high-growth company reach its full potential.   

The Product/Implemenation Manager will review external clients’ product demands, develop project plans and ensures that implementations are completed on time, within budget, and meet client expectations. The PM/IM will work closely with customers and cross-functional teams to identify and document opportunities for product improvements devise solutions and lead colleagues through a controlled product and implementation process.

This position will work in a central PMO role and activities will include technology assessment as it relates to business operations, process gap analysis and improvement, and customer-impacting process improvements.

Job Responsibilities / Skills

Product Management

  • Collaborate with leadership, management and team members to develop product vision
  • Be an advocate for the people and companies we serve
  • Manage the product portfolio, including prioritization and progress
  • Develop, manage and maintain the product roadmap
  • Manage full product life cycle from initiation to delivery
  • Define and manage requirements based on business needs and customer research
  • Build business case for investment, including cost-benefit and ROI analysis for new product features or initiatives
  • Lead and conduct needs definition exercises  
  • Conduct buy vs. build assessments
  • Conduct quantitative modeling of success metrics
  • Responsible for product benefit projections and forecasts and business case monitoring and benefit realization

Implementation Management

  • Oversee the planning and successful execution of centralized implementation activities for new and existing customers
  • Responsible for the operational, product and technical implementation of customer requirements
  • Review external customer product demands/requests, assess scope and resource requirements
  • Oversee integration of health plans’ annual open enrollment changes
  • Ensure that implementations are completed on time, within budget and meet customer expectations
  • Assist with the scoping of implementation activities as it relates to prospect proposals
  • Partner with operations and SMEs to define implementations and ensure a smooth transition from project to operations
  • Develop detailed plans including schedule and budget, outlining the duties of each team member and setting clear goals
  • Communicate roles, responsibilities, expectations and progress to key stakeholders
  • Continuous monitoring of implementation activities and goals and provide timely reporting of obstacles and risks
  • Complete project close functions to include success metrics, setbacks and opportunities for improvement


  • Articulate, able to adapt communication style for varying audiences and purposes
  • Ability to clearly describe tasks and goals and organize accountable parties
  • Powerful, concise and effective slide design
  • Ability to simplify complicated ideas and technology to the business
  • Logical, structured approach to subject summaries and explanations of recommendations or decisions
  • Persuasive, compelling verbal style


Must haves:

  • Candidate has obtained their bachelor’s degree from a 4-year university
  • Experience across multiple departments and managing multi-disciplinary work streams
  • 3+ years of PM/BA experience including specific experience in new customer onboarding
  • Experienced and highly competent with Microsoft Office including, MS Project and Visio

Strong Preferences:

  • Experience in healthcare industry
  • Clear understanding of project and product methodology
  • Previous PM/BA experience in large consulting firm
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