Business Analyst, PMO

Location: New York, NY

Department: Information Technology

Type: Full Time

Min. Experience: Mid Level

The Company

Integra Partners is a leading, tech-enabled, healthcare benefit management company focused on community-based care. Integra has a core competency in Durable Medical Equipment (DME), Orthotics and Prosthetics (O&P), and works with providers and health plans to facilitate care for hundreds of thousands of patients each year.  We have experienced rapid growth with no slowdown in sight.

Our leadership team is amazing ( and focused on what really matters to our business - every employee, every experience, and every customer. With the right people, success is unbounded. This is a truly unique opportunity to take a position with a great company, surrounded by an awesome team.

In 2015, Integra’s management and Tufts Health Plan of Massachusetts acquired the business. Tufts Health Plan is one of the country’s leading, 5-star, private health plans providing healthcare to individuals and employer groups. Integra now operates as a separate financial investment and subsidiary of Tufts Health Plan with a separate board of directors and governance structure. Integra is an innovative and exciting company, with an entrepreneurial culture focused on teamwork and everyday excellence.

The Position

Integra is looking for a talented Business Analyst with strong process analysis skills and a keen attention to detail and a track record of creating meticulous documentation to consistently achieve practical project outcomes. This is a great opportunity for someone looking to help a high-growth company reach its full potential.   

The Business Analyst will conduct analyses of business processes and requirements gaps to identify opportunities for the improvement of business functions. The BA will document process and system changes and coordinate project activities to successfully implement organizational changes.

This position will work in a central PMO role to support discovery, analysis, requirements definition and design and to coordinate project activities.

Job Responsibilities / Skills

Business Analysis

  • Analytical approach to problem solving, and process and workflow improvement
  • Gather business requirements to determine project scope
  • Document business processes in detail and ability to be a liaison between business and operations and technology
  • Work with operations, product and technology teams to devise solutions
  • Ability to convert business requirements and changes into process and data flow documentation
  • Logical and thorough approach to requirements, technology and functional gap analyses
  • Experience with test planning and execution
  • Ability to oversee and coordinate activities on small-scale projects and hold stakeholders accountable
  • A demonstrated commitment to follow up and follow through
  • Responsible for identifying and evaluating impact of changes in scope and work with leadership on project change management
  • Competently work with and receive guidance from operations and various subject matter experts


  • Articulate, able to adapt communication style for varying audiences and purposes
  • Ability to clearly describe tasks and goals and organize accountable parties
  • Powerful, concise and effective slide design
  • Ability to simplify complicated ideas and technology to the business
  • Logical, structured approach to subject summaries and explanations of recommendations or decisions
  • Persuasive, compelling verbal style


Must haves:

  • Candidate has obtained their bachelor’s degree from a 4-year university
  • Large scale project management experience in a service operations setting
  • 2 years in a BA or operations role with project experience
  • Competent in suite of MS Office products, including Visio

Strong Preferences:

  • Experience in healthcare industry
  • Clear understanding of general provider/payer procedures  
  • Extensive experience in Visio (or similar), power point and MS Project
  • Previous experience working in operations for a healthcare company or as a BA for a consulting firm

It is the policy of Integra Partners to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Integra Partners will provide reasonable accommodations for qualified individuals with disabilities.

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