Customer Service Representative (Call Center)

Location: Bloomfield Hills, MI

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level

THE COMPANY

Integra Partners is a leading, tech-enabled, healthcare benefit management company focused on community-based care. Integra has a core competency in Durable Medical Equipment (DME), Orthotics and Prosthetics (O&P), and works with providers and health plans to facilitate care for hundreds of thousands of patients each year.  We have experienced rapid growth with no slowdown in sight.

Our leadership team is amazing and focused on what really matters to our business - every employee, every experience, and every customer. With the right people, success is unbounded. This is a truly unique opportunity to take a position with a great company, surrounded by an awesome team.

In 2015, Integra’s management and Tufts Health Plan of Massachusetts acquired the business. Tufts Health Plan is one of the country’s leading, 5-star, private health plans providing healthcare to individuals and employer groups. Integra now operates as a separate financial investment and subsidiary of Tufts Health Plan with a separate board of directors and governance structure. Integra is an innovative and exciting company, with an entrepreneurial culture focused on teamwork and everyday excellence.

SCOPE AND RESPONSIBILITY

Our Call Center Customer Service Representatives are usually the first point of contact for our patients, health plans, and providers.  In addition, our Call Center Customer Service team is responsible for managing a large volume of important documents that help our business run smoothly.  We want to WOW our constituents with great customer care and are looking for candidates that strive to deliver the best service experience in everything they do.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

Managing patient, health plan or healthcare providers needs by telephone or email
Routing health plan representatives and providers to appropriate internal resources
Handle and resolving customer questions and/or issues
Routing fax and mail correspondence to appropriate resource
Answering on average 50 – 60 calls per day
Maintaining a 90% or higher quality assurance score on calls 
Keeping all email turnaround time to one (1) day or less

REQUIREMENTS

High school diploma required
Exceptional communication skills – verbal and written / English or Spanish fluency (verbal and written) is a must
Computer skills – Microsoft Word, Excel and ability to type 45 wpm
Highly detail oriented with an emphasis on accuracy
Maintains an attitude of responsibility, ownership and accountability
High energy and passion
Customer / Client Focused
Have a pleasant telephone personality
Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
Passion for your work and the mission of the company
Motivated and able to work independently within a fast paced, team environment
Prior experience in a call center preferred
Healthcare / DME O&P experience preferred
Must follow policies regarding attendance and punctuality
Ability to work overtime as required

EMPLOYEE BENEFITS

Competitive compensation with bonus opportunity
401(k) eligibility
Medical, Vision, Dental Benefits
Monday – Friday schedule (possibility for early or mid start time)
Paid Time Off (PTO); able to start using acquired time 90 days after hire
Collaborative and engaging office environment
Opportunity to be a key member of a rapidly growing company
Company sponsored events (holiday parties, sporting events, team building activities)
Company and department specific trainings

  

It is the policy of Integra Partners to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Integra Partners will provide reasonable accommodations for qualified individuals with disabilities.

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
What languages do you speak fluently?*
Desired salary*
Can you work evenings?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*