Call Center Customer Service Representative

Location: Bloomfield Hills, MI

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level

What is happening at integra?

Integra Partners is experiencing tremendous growth in our Bloomfield Hills, Michigan office! We are hosting and invite only job fair in our Bloomfield Hills office on Wednesday, August 2, 2017 and Thursday, August 3, 2017. There will be two sessions each day, 9am – 12pm and 1pm – 4pm.  

Who is Integra? 

Integra Partners is a leading, tech-enabled, healthcare benefit management company focused on community-based care. Integra has a core competency in Durable Medical Equipment (DME), Orthotics and Prosthetics (O&P), and works with providers and health plans to facilitate care for hundreds of thousands of patients each year.  We have experienced rapid growth with no slowdown in sight.

Our leadership team is amazing (www.accessintegra.com) and focused on what really matters to our business - every employee, every experience, and every customer. With the right people, success is unbounded. This is a truly unique opportunity to take a position with a great company, surrounded by an awesome team.

In 2015, Integra’s management and Tufts Health Plan of Massachusetts acquired the business. Tufts Health Plan is one of the country’s leading, 5-star, private health plans providing healthcare to individuals and employer groups. Integra now operates as a separate financial investment and subsidiary of Tufts Health Plan with a separate board of directors and governance structure. Integra is an innovative and exciting company, with an entrepreneurial culture focused on teamwork and everyday excellence.

How about the scope and responsibilities for the job?

Our Call Center Customer Service Representatives are usually the first point of contact for our patients, health plans, and providers.  In addition, our Call Center Customer Service team is responsible for managing a large volume of important documents that help our business run smoothly.  We want to WOW our constituents with great customer care and are looking for candidates that strive to deliver the best service experience in everything they do.

How about key responsibilities and essential functions?

  • Managing patient, health plan or healthcare providers needs by telephone or email
  • Routing health plan representatives and providers to appropriate internal resources
  • Handle and resolving customer questions and/or issues
  • Routing fax and mail correspondence to appropriate resource
  • Answering on average 50 – 60 calls per day
  • Maintaining a 90% or higher quality assurance score on calls 
  • Keeping all email turnaround time to one (1) day or less

 Are there any requirements?

  • High school diploma required; 4 year degree or equivalent experience
  • Exceptional communication skills – verbal and written / English fluency (verbal and written) is a must
  • Computer skills – Microsoft Word, Excel and ability to type 45 wpm
  • Highly detail oriented with an emphasis on accuracy
  • Maintains an attitude of responsibility, ownership and accountability
  • High energy and passion
  • Customer / Client Focused
  • Have a pleasant telephone personality
  • Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Passion for your work and the mission of the company
  • Motivated and able to work independently within a fast paced, team environment
  • Prior experience in a call center preferred
  • Healthcare / DME O&P experience preferred
  • Must follow policies regarding attendance and punctuality
  • Ability to work overtime as required

Why should I work for Integra?

  • Competitive compensation with bonus opportunity
  • 401k eligibility
  • Medical, Vision, Dental Benefits
  • Standard business hours, Monday – Friday
  • Paid Time Off (PTO) 90 days after hire
  • Collaborative and engaging office environment
  • Opportunity to be a key member of a rapidly growing company
  • Company sponsored events (holiday parties, sporting events, team building activities)
  • Company and department specific trainings

Only candidates who provide a resume will be reviewed.

It is the policy of Integra Partners to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Integra Partners will provide reasonable accommodations for qualified individuals with disabilities.

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
Desired salary*
Can you work overtime?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*