Integra Partners is a leading, tech-enabled, healthcare benefit management company focused on community-based care. Integra has a core competency in Durable Medical Equipment (DME), Orthotics and Prosthetics (O&P), and works with providers and health plans to facilitate care for hundreds of thousands of patients each year. We have experienced rapid growth with no slowdown in sight.
Our leadership team is amazing (www.accessintegra.com) and focused on what really matters to our business - every employee, every experience, and every customer. With the right people, success is unbounded. This is a truly unique opportunity to take a position with a great company, surrounded by an awesome team.
In 2015, Integra’s management and Tufts Health Plan of Massachusetts acquired the business. Tufts Health Plan is one of the country’s leading, 5-star, private health plans providing healthcare to individuals and employer groups. Integra now operates as a separate financial investment and subsidiary of Tufts Health Plan with a separate board of directors and governance structure. Integra is an innovative and exciting company, with an entrepreneurial culture focused on teamwork and everyday excellence.
Scope and Responsibility
Customer Service Representatives are usually the first point of contact for our patients, health plans, and providers. In addition, our Customer Service team is responsible for managing a large volume of important documents that help our business run smoothly. We want to WOW our constituents with great customer care and are looking for candidates that strive to deliver the best service experience in everything they do.
Key Responsibilities and Essential Functions
Managing patient, health plan or healthcare providers needs by telephone or email
Routing health plan representatives and providers to appropriate internal resources
Handle and resolve customer questions and/or issues
Routing fax and mail correspondence to appropriate resource
High school diploma or equivalent
Exceptional communication skills – verbal and written / English fluency (verbal and written) is a must
Computer skills (including typing) – Microsoft Word and Excel
Highly detail oriented
Prior experience in telephone customer service
Healthcare / DME O&P experience preferred
Maintains an attitude of responsibility, ownership and accountability
High Energy and passion (not looking for a 9 to 5)
Customer / Client Focused
Passion for your work and the mission of the company