Operations Director

Location: New York, NY

Department: Operations

Type: Full Time

Min. Experience: Senior Manager/Supervisor

The Company

Integra Partners is a leading, tech-enabled, healthcare benefit management company focused on community-based care. Integra has a core competency in Durable Medical Equipment (DME), Orthotics and Prosthetics (O&P), and works with providers and health plans to facilitate care for hundreds of thousands of patients each year.  We have experienced rapid growth with no slowdown in sight.

Our leadership team is amazing (www.accessintegra.com) and focused on what really matters to our business - every employee, every experience, and every customer. With the right people, success is unbounded. This is a truly unique opportunity to take a position with a great company, surrounded by an awesome team.

In 2015, Integra’s management and Tufts Health Plan of Massachusetts acquired the business. Tufts Health Plan is one of the country’s leading, 5-star, private health plans providing healthcare to individuals and employer groups. Integra now operates as a separate financial investment and subsidiary of Tufts Health Plan with a separate board of directors and governance structure. Integra is an innovative and exciting company, with an entrepreneurial culture focused on teamwork and everyday excellence.

Scope and Responsibility

This is a wonderful position for an operations oriented leader looking to help a high-growth company scale and reach its full potential.  Given Integra’s continued growth and momentum, the company is adding an Operations Director to our team. Over the past 3 years Integra has grown quickly, developing and adopting opportunistic operational solutions along the way.  We are currently digesting our growth, without slowing down, and putting in place operational improvements, resulting in structure and scalability for our fast growing business.  The Operations Director will be primarily responsible for working with operational teams, with an intense bias for action, on creating and delivering business model scalability.

Example projects include operationalization of new revenue opportunities, creating then leading cross-departmental processes that improve customer experiences, and working with department heads to create then drive implementation of operational strategies.  Future projects could include business operations assessments, post-merger integration of a recent “tuck-in” acquisition, operating model ownership and improvement, footprint rationalization, multiple-office process creation, and various forms of complexity reduction. 

Bottom line is that getting things done is a big component of this job.

Job Responsibilities – Operations Problem Solver
Project Management

  • Lead cross-functional teams through the processes of identifying, evaluating and successfully implementing process and infrastructure changes
  • Build consensus across team participants and managers to make decisions
  • Identify key deliverables and structure key activities into work assignments
  • Coordinate project milestones and tasks across the business
  • Plan timing and work, monitor progress and proactively identify and remove obstacles to achieving results
  • Deliver regular targeted progress reports to the senior leadership and management teams, and other business stakeholders
  • Set project and task priorities with the business and coordinate adjustments with changing demands
  • Manage resources and budgets tightly, with clarity and advanced notice on time or cost overruns
  • Manage scope changes rigorously and transparently
  • Competently work with and receive guidance from our seasoned operations leadership team

 Operational Excellence

  • Quick grasp of business models and drivers to assist in finding best solution to problems
  • Logical and thorough approach to requirements, technology and functional gap analyses
  • Ongoing analytical approach to problem solving, and process / workflow improvement
  • Constant focus on translating insights into action with a strong emphasis on achieving targeted results


  • Powerful, concise and effective “Board of Directors worthy” slide design
  • Articulate, able to adapt communication style for varying audiences and purposes
  • Ability to clearly describe tasks and goals and organize accountable parties
  • Ability to simplify complicated ideas and technology for the business
  • Logical, structured approach to subject summaries and explanations of recommendations or decisions
  • Persuasive, compelling verbal style


Must haves:

  • Candidate has obtained their bachelor’s degree from a 4 year university
  • Experience across multiple departments and managing multi-disciplinary workstreams to achieve significant performance improvement
  • 2-4 successful years at a top consulting firm
  • Large scale project management experience in a service operations setting
  • 4-8 years of experience minimum including at least 2 years in operations

Strong Preferences:

  • Master’s candidates
  • Experience scaling a service operation
  • Experience in healthcare, or other industry with strict compliance/regulatory requirements
  • PMP, PRINCE2 Practitioner certification or equivalent, demonstrable capability/experience
  • Experienced and highly competent with one or more common PM tools such as Microsoft Project


If you feel you meet the qualifications for this role, please visit our website to apply online:  www.accessintegra.com or email your resume to HR@accessintegra.com.

It is the policy of Integra Partners to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Integra Partners will provide reasonable accommodations for qualified individuals with disabilities.

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