Customer Service Representative

Location: New York, NY

Department: Call Center

Type: Full Time

Min. Experience: Entry Level

The Company

Integra Partners is a leading, tech-enabled, healthcare benefit management company focused on community-based care. Integra has a core competency in Durable Medical Equipment (DME), Orthotics and Prosthetics (O&P), and works with providers and health plans to facilitate care for hundreds of thousands of patients each year. We have experienced rapid growth with no slowdown in sight.

Our leadership team is amazing ( and focused on what really matters to our business - every employee, every experience, and every customer. With the right people, success is unbounded. This is a truly unique opportunity to take a position with a great company, surrounded by an awesome team.

In 2015, Integra’s management and Tufts Health Plan of Massachusetts acquired the business. Tufts Health Plan is one of the country’s leading, 5-star, private health plans providing healthcare to individuals and employer groups. Integra now operates as a separate financial investment and subsidiary of Tufts Health Plan with a separate board of directors and governance structure. Integra is an innovative and exciting company, with an entrepreneurial culture focused on teamwork and everyday excellence.

Scope and Responsibility

Customer Service Representatives are usually the first point of contact for our patients, health plans, and providers. In addition, our Customer Service team is responsible for managing a large volume of important documents that help our business run smoothly. We want to WOW our constituents with great customer care and are looking for candidates that strive to deliver the best service experience in everything they do.

Key Responsibilities and Essential Functions

  • Managing patient, health plan or healthcare providers needs by telephone or email
  • Routing health plan representatives and providers to appropriate internal resources
  • Handle and resolve customer questions and/or issues
  • Routing fax and mail correspondence to appropriate resource


  • High school diploma or equivalent
  • Exceptional communication skills – verbal and written / English fluency (verbal and written) is a must
  • Computer skills (including typing) – Microsoft Word and Excel
  • Highly detail oriented
  • Prior experience in telephone customer service
  • Healthcare / DME O&P experience preferred
  • Maintains an attitude of responsibility, ownership and accountability
  • High Energy and passion (not looking for a 9 to 5)
  • Customer / Client Focused
  • Passion for your work and the mission of the company
Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*